Healthcare Leader

SERVICES OFFERED

• The Executive Communication Profile Appointment
• The Gold Executive Program

Challenge

A healthcare leader in a major trauma hospital was seeking training to improve their speaking confidence when appearing before the media or while delivering public health communiques to public health leaders, government stakeholders and more. With increased visibility, growing responsibilities and the desire to move into a more executive position, they needed to find a way to showcase their expertise and insights without apprehension, especially when public speaking or liaising with senior leaders.
At the time of assessment, our client reported that they often felt open to interruption because they spoke in a quieter voice and softer phrasing. High-pressure interactions with senior leaders usually meant that his speech would assume a faster cadence, sounding rushed and even more tentative, making it harder to emphasise key messages with the desired gravitas and influence.

Solution

In line with this brief, the health leader commenced executive communication coaching with a boardroom and media appearance focus to optimise their speaking style when under pressure with demanding audiences so that he could trigger higher credibility and stakeholder engagement when speaking across his portfolio. The critical focus was spent on integrating:

• Speech cadence training to calibrate speech flow, timing and rhythm to convey increased composure when delivering key messages
• Performance pressure management strategies for public speaking and complex conversations 
• Media appearance training to build his ability to field unexpected questions with concise, charismatic and tight responses
• Detailed voice training to increase voice volume, tone and clarity for complex conversations, meetings and presentations
• Emergency communications training to equip the executive for crisis communications before the general public and media in case required
• Charismatic communication tactics maximise the ability to steer their portfolio with more authority, influence and governance

Coaching incorporated camera training, high pressure question taking simulations, role play and logic training across core topics and plausible scenarios in the healthcare leader’s portfolio so that goals could transfer seamlessly into their daily communication. 

Impact

At the conclusion of their program, the health leader reported “my new voice techniques are ingrained in my muscle memory, I feel better regulated in the boardroom and I’ve already had considerable feedback on recent public speaking and media engagements. The ability to control my voice and message is something I now rely on every day. It’s working!”

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