Terms and Conditions

Who these terms apply to

CADENZA- ABN 78133518339 (we, us or our) owns and operates this platform and the online program material content and resources (Content).

As the program purchaser and student, you are referred to as you or your throughout these terms and conditions (Terms).

Program Details

Executive Communication Consultations

Sessions are delivered as follows:

Base Program

5 x 45-minute Executive communication consultations delivered online or onsite at Level 14, 380 St Kilda Road, Melbourne, 3004

Niche Program

10 x 45-minute Executive communication consultations

Acceleration Program

15 x 45-minute Executive communication consultations

All consultations are delivered online or onsite at Level 14, 380 St Kilda Road, Melbourne, 3004 by Sarah Lobegeiger de Rodriguez.

Cancellation Policy for Consultation Sessions

We require 2 full working days’ notice (48 hours) for any cancellations or changes to your appointment via email to hello@cadenza.co. Clients who provide less than 2 full working days’ notice (48 hours), or miss their appointment, will be charged the full session fee. If you do not attend your appointment, cancel or try to reschedule your time with less than 2 working day’s notice: 1) The full fee for the appointment will be billed, or, 2) If the fee has already been paid, a refund will not be given.

Sick Policy

As a communication consultant and opera singer, Sarah relies heavily on her vocal and medical health to service all clients. If you are ill with a cold, flu, chest infection or something similar, please contact us to make another appointment at a time when you are well. Sessions that are cancelled due to illness will require a medical certificate to avoid the full session fee.

Please send an email to hello@cadenza.co
We refer you to the cancellation policy / sick policy for CADENZA clients outlined at booking- 48 business hours for cancellations.

The C-Suite

365 Days access only. The program includes

5 x modules with 6 video lessons per module (total of 30 video lessons). This program provides self-paced independent learning tutorials with comprehensive workbook, playbook and practical drill exercises. Hosted on an engaging learning management interface.

All modules and lessons are drip released weekly across the program duration.

The C-Suite Gold Class Membership

5 x individual executive communication consultations sessions with Sarah Lobegeiger de Rodriguez

5 x modules with 6 video lessons per module (total of 30 video lessons). This program provides self-paced independent learning tutorials with comprehensive workbook, playbook and practical drill exercises. Hosted on an engaging learning management interface.

All modules and lessons are drip released weekly across the program duration.

Access to private voice messaging channel during business hours for 12 weeks for crisis communication and on-the-fly speaking / (extension on support available, once duration is ended at $500/mo).

The Trello Vocabulary Wonderboard 2.0

1 Video module

365 Days access only.

The High-Performance Communication

Submission of screener test and communication tasks

30-minute Communication Strategy Feedback Session

Access to the High-Performance Communication Success Digital Blueprint which you can use as a working document to guide independent goal setting.

All audits expire within 12 months. If you fail to submit your audit within this time frame repurchase will be required.

Audit submission recordings are not available for viewing after submission.

No Guarantees

(As set out in these Terms we cannot guarantee any specific results as a result of our Program and in particular, cannot guarantee results for the items listed in the right hand column)

We cannot guarantee that, as a result of completing the Program you will achieve a particular result with your communication, speaking, social interaction, voice tone and career-based communication. All results depend on the individual’s participation, motivation and other factors. You full agree that there are no guarantees relating to a specific outcome or the results you can expect from using the information and instructions in these programs.

Governing Law

This agreement is governed by the law in force in the State of Victoria, Australia.

Privacy Policy

Please refer to the Privacy Policy page.

Part One – The Program

1. Welcome

1.1 We own and operate the program (Program) and provide it through several different methods, including our website www.cadenza.co, dialogue with you, email and other forms of communication. All of the platforms we use and the ways we communicate with you are referred to as the Platform in these Terms and include any website or third-party forum such as Facebook or Zoom that we use.

1.2 These Terms into effect when you register for the Program. In enrolling in the program you agree to these Terms applying to you.

2. Our contract with you

2.1 When you enrol in the Program, we will send you an email confirming receipt of your enrolment and confirmation you are accepted in the program. It is at this point a contract is in place between us.

2.2 To undertake the Program, we grant you a licence for personal and for non-commercial use for the limited, revocable, non-exclusive and non-transferable participation in the Program.

2.3 As part of that licence and the participation in the Program, you agree not to copy, reproduce, distribute or use the content included in our Program (Content). Further, you agree not to sell, transfer, lease, modify, distribute or publicly perform the Content.

2.4 If you breach this agreement by sharing our information or misusing it, we reserve the right to end your participation in the Program before it ends at our discretion.

3. Pricing of the Program

The Price of our Program is listed on our Platform at the time of purchase. While we try and ensure that all details, descriptions and prices that appear on our Platform are accurate, errors may occur. Where we become aware of any such error, we will endeavour to correct it as soon as we are reasonably able.

4. Payment

4.1 Payment must be made by the method you choose from our Platform and may be paid upfront or on a payment plan, depending on the price of the Program and our payment options (Payment).

4.2 Payment may be subject to additional fees, terms and conditions imposed by the third party payment processor we use (if any). Where a third party payment processor is used for Payment, please review the relevant fees and terms of that processer before choosing your payment method.

4.3 You will be charged in Australian dollars unless advised otherwise and where applicable, Goods and Services Tax (GST) will be added to the price.

5. The Program

The Program inclusions are set out in the Schedule to these Terms. We reserve the right to make changes to the Program at any time if we feel that they will be beneficial to the students in the Program at any given time. If we do propose to make a change, we will provide reasonable notice where we are able if you are mid-way through a Program, noting no such requirement is applicable where you have finished or graduated from a Program.

6. Your Obligations

When you register for the Program, you are making an agreement with us that you will:

(a) have access to an adequate internet connection;

(b) be able to participate in the Program without any interruptions;

(c) undertake the Program content as directed by us; and

(d) not record any sessions of the Program without our permission.

7. Consulting Sessions (1 on 1 or group sessions)

Any one on one consulting sessions and group consulting sessions with a consultant (Consultant) included in the Program (Consulting) is provided to you on the following basis:

(a) Consulting is not intended to be a substitute for psychological care or counselling or business or other advice and if this is required, we encourage you to seek an appropriately qualified professional for advice;

(b) you and your Consultant are required to uphold confidentiality with regards to any information shared during a session (including group sessions);

(c) group Consulting sessions are run at a set time and date and cannot be changed; and

(d) where one on one consulting is applicable, you agree to provide reasonable notice to cancel or postpone a booked Consulting session and that in cancelling a session and not re-scheduling for a time within the Program time frame you may forfeit your right to the Consulting session.

8. Refund Policy

In signing up to this Program, please note that we do not give refunds if you change your mind. Any refund will be at our absolute discretion. If you are unable to participate in the Program, we may choose, at our option, to postpone your participation to the next offering of the Program and this is our default option where you cannot participate in the dates for the intake of the Program into which you have enrolled.

Part Two – Platform, IP, Limitation of Liability and Other General Clauses

9. Platform

When we refer to our Platform it also includes references to third party platforms, we use to deliver the program to you and which we currently use as at the date of these Terms or may use in the future. By accessing and/or using our Platform, you warrant to us that you:

(a) have reviewed these Terms and our Privacy Policy and note that these two documents together form our agreement with you;

(b) acknowledge and agree that any use of a third party platform means you will be subject to the terms and conditions of that platform as well as these Terms;

(c) have the legal capacity to enter into this agreement, or if you are under 18 years of age, you have your parent’s or legal guardian’s permission to access and use the Platform and they have agreed to the Terms on your behalf; and

(d) agree to use the Platform in accordance with these Terms.

10. Limitation on claims

10.1 We have no liability to the extent that a failure of the Content or your use or implementation of the Content or the associated Consulting is caused by any act or omission on your part.

10.2 We do not guarantee that you will experience any change or transformation in your life and/or business as a result of participating in the Program.

10.3 Our liability for failure to comply with a consumer guarantee under the Australian Consumer Law is limited to repair, replacement or re-supply of the goods or services.

10.4 Subject to Clauses 10.1, 10.2, 10.3 and 10.4, no attempt is made to exclude or limit liability arising under the Australian Consumer Law to the extent that there is a statutory restriction on such exclusion or limitation. In all other respects, our total liability for loss or damage of every kind, whether arising pursuant to these Terms or in any other way out of or in relation to the supply of the services, their sale, delivery or the way they behave, and whether in tort or contract or in any other cause of action, is limited to an amount equivalent to the sum paid by you to us for the services.

11. Warranty disclaimer

To the extent permitted by law, any condition or warranty that would otherwise be implied into these Terms is hereby excluded. Further, the application of the United Nations Convention on Contracts for the International Sale of goods (the Vienna Convention) to this agreement (by virtue of any law relevant to this agreement) is excluded.

12. Intellectual Property rights

12.1 Unless otherwise indicated, we own or licence all intellectual property rights, title and interest in our Platform, Content and Program. Your use and access of our Platform and any Content does not grant or transfer to you any rights, title or interest in relation to our Platform, Program or Content and you agree not to, without our prior written consent:

(a) copy or use, in whole or in part, any Content;

(b) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or

(c) breach any intellectual property rights connected with our Platform, including (without limitation) by:

(1) altering or modifying any of the Content;

(2) causing any of the Content to be framed or embedded in another website or platform; or

(3) creating derivative works from the Content.

13. User Content

13.1 You may be permitted to post, upload, publish or submit relevant information and content, including reviews, on our Platform (User Content). By making User Content available to us, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, transmit, stream, broadcast, access, or otherwise exploit such User Content on, though, or by means of our Platform.

13.2 You agree that you are solely responsible for all User Content that you make available. You represent and warrant that:

(a) you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content as contemplated by these Terms; and

(b) neither the User Content nor the posting, uploading, publication or submission of the User Content or our use of the User Content on, through or by means of our Platform will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

13.3 We do not endorse and are not responsible for any User Content. We may, at any time at our sole discretion, remove any User Content.

14. Exclusion of competitors

In signing up for the Program, you agree that you will not use our Platform or copy the Program in any way that competes with our business. If you breach this term, we will hold you responsible for any loss, damage or expense, howsoever arising, and hold you accountable for any profits that you may make from non-permitted use.

15. Discontinuance

We may, at any time and without notice to you, discontinue our Platform in whole or in part. We may also exclude any person from using our Platform, at any time at our sole discretion. We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

16. Waiver

Any waiver of any provision of the terms of service will be effective only if in writing and signed by us. Without limiting the foregoing, if you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

17. No guarantees

17.1 While every effort has been made to accurately represent the Program, there is no guarantee that you will achieve the results desired. Your level of success in completing the Program depends on your compliance with your obligations under these Terms, the time you commit and other external factors and we cannot guarantee your success or any particular outcome or transformation, including the matters set out in the Schedule to the Terms under the heading “No Guarantees”.

17.2 You enter into the Program on this basis and agree to hold us harmless for failing to achieve any result desired or success in the Program.

18. Disclaimer

18.1 You acknowledge and agree to proceed with the Program on the following basis:

(a) the information provided in our Program is based on our experience in our recognised field;

(b) we make no guarantee as to the likely outcomes or otherwise of participating in the Program or any other program, course, package or Consutling we offer.

18.2 You warrant that you have not relied on any testimonials published by us as a reliance to purchase the Program.

19. Entire agreement

These Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and us.

20. Variation

We may modify these Terms from time to time by posting the amended Terms on our Platform. By continuing to participate in the Program after such modification, you agree to the amended terms. If you do not agree to the modifications, you must notify us immediately.

21. Severance

The provisions of these Terms are severable and if any provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

22. Governing law

The Governing Law set out in the Schedule to these Terms governs them. You agree to submit to and be bound by the exclusive jurisdiction of the courts and tribunals in that jurisdiction.


Level 14, 380 St Kilda Road, Melbourne, 3004

Terms & Conditions

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