CLIENT STORY
Global Medtech Company
SERVICES OFFERED
Challenge
A stock market-listed Medtech company was seeking to appoint a new C-suite executive. A suitable candidate was identified. However, given their juniority, the board had reservations about their ability to ease into the role successfully. In planning the succession, the board identified some key barriers to the candidate's successful tenure, such as:
- Limited experience in boardroom settings
- Executive presence factors, notably a frequently hesitant tone when issuing recommendations
- Ability to secure respectful rank with prior peers due to their time in the company prior
- Capacity for public speaking responsibilities before the media and at the soon-approaching company AGM
- Balancing terse political dialogues between departments owing to recent factions within the company's internal departments
- Tangential summaries of complex topics, rather than precise overviews suited for fast-paced agendas
Solution
In line with this brief, the new executive commenced executive communication coaching with a personalised focus on expanding their ability to signal credible and authoritative communication in high stakes. The critical focus was spent on integrating:
- Reliable, acoustic and confident voice tone as befits large meeting rooms and presenting
- Tactical rapport-building tools to assist the executive in garnering more influence in delicate professional relationships
- Emergency communications training to equip the executive for crisis communications before the general public and media in case required
- Data-backed storytelling to allow the executive to provide engaging summaries of highly technical material in a way that encourages engagement and interest from members who may not otherwise gravitate to deep analytics
- Charismatic communication tactics to build their ability to garner leadership support from former peers and stakeholders
Coaching incorporated boardroom simulations, role play and logic training across core topics and plausible scenarios in the executive's portfolio so that goals could transfer seamlessly into their daily communication.
Impact
CADENZA liaised regularly with the key contact to track and monitor progress across the service delivery. At handover, the organisation reported that the executive had already been officially inaugurated to the C-suite role, with noteworthy impacts observed in their confident and credible delivery to the board, shareholders, and team despite delicate transition risks.