Career Communication How a Toxic Boss Uses Verbal Aggression to Poison & Overpower Find out how to spot the signs of a toxic boss and what you can do to boost your confidence and plan the best course through the process or out of the role. It can be challenging to...
Career Communication 32 Leadership Soft Skills that will Protect your Value at Work The definitive guide to the top leadership soft skills that lead to influence and impact at work from an executive speaking consultant. In the age of automation and the new dawn of...
Social Intelligence Do you know the 4 styles of Verbal Aggression that can sabotage you at work? Learn tips on how high performers handle verbal hostility with composure at work. If you have been following me for quite some time now, you may be aware that we’re...
Social Intelligence How to Successfully De-escalate an Angry Customer or Client Learn how to turn an angry customer into a super fan and feel comfortable in the process using your communication skills. There’s no way to avoid angry customers, or conflict at...
Career Communication How to React to Negative Feedback at Work You’ve just received some negative feedback about your communication at work. What should you do? Read this post! In my day to day work, assisting CEOs, managers and emerging leaders to fine-tune...
Social Intelligence Micromanaging Is Really Not That Bad They say carrots are bad for you if you eat too many (you turn orange) but if you avoid them completely you won’t see in the dark. The same can be said for micromanaging! If you avoid it completely as a leader,...
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